Responsible Gambling

At SpinBoss, we are dedicated to providing an entertaining and secure online gaming environment. We understand that for most of our players, gambling is a form of recreation, an enjoyable pastime. However, we also recognise that for a small number of individuals, gambling can transition from a casual activity into a serious problem with adverse consequences. Our commitment to responsible gaming is fundamental to our operations and extends beyond mere compliance with regulatory requirements. We strive to empower our players with the tools and information necessary to manage their play responsibly and to seek assistance if they ever feel their gambling is becoming problematic.

This page outlines the measures SpinBoss has implemented to support responsible gaming, offering practical advice and resources. We believe that an informed player is a responsible player, and we are here to support you in maintaining control over your gaming experience.

Problem gambling can manifest in various ways, and it is important to be aware of the potential indicators, both in yourself and in those around you. Early recognition can be crucial in addressing the issue before it escalates. Some common signs include:

• Spending more money or time gambling than you can afford or intended.
• Chasing losses, attempting to win back money you have lost.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling affecting your work, relationships, or financial stability.
• Concealing your gambling activities from family or friends.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities or hobbies in favour of gambling.
• Feeling guilt, anxiety, or depression after gambling.

If you recognise any of these signs in your own behaviour, or if you are concerned about a friend or family member, we encourage you to consider the information and tools provided on this page, and to seek further support.

Gambling should always be viewed as entertainment, not a source of income or a solution to financial problems. To ensure your experience with SpinBoss remains positive and controlled, consider the following advice:

• Set a Budget: Decide beforehand how much money you are willing to spend and stick to it. Never gamble with money you cannot afford to lose.
• Manage Your Time: Set limits on how long you will play. Take regular breaks to avoid becoming engrossed.
• Balance Your Activities: Ensure gambling remains one of many leisure activities, not the only one. Maintain a healthy balance with other hobbies and social engagements.
• Avoid Chasing Losses: Accept losses as part of the game. Do not try to win back lost money, as this often leads to further losses.
• Do Not Gamble Under Influence: Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs, as this can impair your judgment.
• Understand the Games: Familiarise yourself with the rules and odds of the games you play.

SpinBoss provides you with the ability to set various limits on your account to help you manage your gambling effectively. These tools are designed to give you control and promote responsible play. You can typically set:

• Deposit Limits: Restrict the amount of money you can deposit into your account over a specified period (daily, weekly, or monthly).
• Loss Limits: Limit the amount of money you can lose over a specified period. Once this limit is reached, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Control the total amount of money you can stake or wager over a specific period.

These limits can be adjusted at any time through your account settings. Any request to increase a limit will typically involve a cooling-off period before it takes effect, allowing you time to reconsider. Decreasing a limit, however, usually takes effect immediately.

If you feel you need a short break from gambling, SpinBoss offers Time-Out options. A Time-Out allows you to temporarily restrict access to your account for a defined period, such as 24 hours, 1 week, or 1 month. During this period, you will not be able to log in, deposit, or place any bets. This can be a useful tool for taking a step back and reflecting on your gambling habits without committing to a longer exclusion period. Once the Time-Out period expires, your account will automatically reactivate.

For individuals who feel their gambling is becoming problematic and wish to take a more significant break, SpinBoss offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from accessing our services for a minimum period of six months, or longer if you choose. During a self-exclusion period:

• You will not be able to log in to your SpinBoss account.
• We will take all reasonable steps to prevent you from opening new accounts.
• You will be removed from all marketing and promotional mailing lists.

To initiate a self-exclusion, please contact our customer support team, who will guide you through the process. Please be aware that self-exclusion is a serious commitment and cannot be reversed until the chosen period has fully elapsed.

SpinBoss is strictly committed to preventing underage gambling. Our services are exclusively for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process to ensure that no minors can access our platform. We also encourage parents and guardians to play an active role in protecting children from online gambling by:

• Keeping your SpinBoss login details secure and confidential.
• Using parental control software to block access to gambling websites.
• Educating children about the risks associated with underage gambling.

Any attempt by a minor to register or gamble will result in the immediate closure of the account and forfeiture of any winnings.

To help you monitor your playing time, SpinBoss provides "Reality Check" functionality. This feature allows you to set a reminder that will pop up at predetermined intervals during your gaming session. The reminder will inform you of the time you have spent playing and, in some cases, your net winnings or losses during that session. This prompt gives you an opportunity to review your activity and decide whether to continue playing, take a break, or log out. You can adjust the frequency of these reminders or disable them in your account settings, though we strongly recommend keeping them active as a responsible gaming tool.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step in understanding the extent of the issue. Many organisations provide confidential questionnaires designed to help you evaluate your gambling behaviour. These assessments typically ask a series of questions about your gambling patterns, feelings, and the impact gambling has had on your life. While not a definitive diagnosis, the results can provide valuable insight and indicate whether you might benefit from seeking professional advice. We encourage you to seek out and complete one of these assessments if you have any concerns about your gambling.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)